In order for your practice to receive full payment for a patient's loan, we would need you to confirm the patient's estimated treatment start date first. 

1) To confirm the estimated treatment start date, select 'Pending Loans' from the homepage of your Basis account. 

2) Next, enter in the estimated treatment start date for the patient. This can be a date that has passed or a date in the future. If you're not sure of the date, we HIGHLY RECOMMEND entering in any date so that your practice can receive payment as soon as possible. You can always edit the date later.

3) Then click 'Accept Loan.'

4) You'll receive a success message that payment will be initiated within 1 business day for the loan. Click 'Okay' to return to the homepage of your Basis merchant account.