Getting Started 6

• Who is eligible to apply for Basis?
• Do I need a social security number?
• Does Basis charge interest?
• Is there an income requirement?
• Is there a down payment required?

View all 6

Applying for a Loan 9

• How do I apply? How do approvals work?
• Once I am approved and receive a financing limit, how do I obtain a loan?
• What is the maximum amount I can borrow?
• How long does it take to be approved?
• How long is my financing limit valid for?

View all 9

Manage Your Loan 5

• Can I increase my approved amount?
• Where can I find a copy of my Basis loan agreement?
• Will I receive a bill in the mail from Basis when payment is due?
• How can I update my payment method on file?
• How do I apply for more than one loan with Basis?

Repaying Your Loan 16

• How do repayments work?
• Can I repay Basis faster than scheduled?
• How long are the repayment terms?
• Can I change an upcoming payment’s due date?
• What happens if I want to cancel treatment?

View all 16

Security 1

• How does LexisNexis and Nuvei protect my personal data?

Settings 2

• How do I update my personal information?
• How do I change my password?

New Patients 17

• How do I send a patient an invitation to apply?
• Which patients are eligible for Basis?
• How do patients apply for Basis? How do approvals work?
• Once a patient is approved and receives a financing limit, how do they obtain a loan?
• Is there a down payment required?

View all 17

Manage Patients 3

• How do I view a patient's loan details?
• How can patients apply for more than one loan?
• How do I confirm/update a patient's estimated treatment start date?

Billing 3

• How does my practice receive payment?
• When does my practice receive payment?
• How does my practice update the company bank account on file?

Existing Patient Loans 11

• How do repayments work?
• What are the repayment terms?
• Can patients change their upcoming repayment date?
• Can patients combine loan payments?
• Can patients change their repayment frequency?

View all 11

Refunds 3

• How do refunds work?
• When will my practice receive a merchant rebate refund?
• When a refund is issued, does the rebate get refunded?

Security 1

• How does LexisNexis and Nuvei protect my patients' personal data?

Settings 3

• How can I add a user?
• How do I change my password?
• How can I add an office location?