If the loan is still in a Pending or a Queued status, click on the 'Cancel Loan' button in order to cancel the loan before it has been fully process...

On the same day you select the 'Refund Loan' button, an ACH transfer from your practice's bank account to Basis will be initiated for the refund...

Yes, if the loan is fully refunded, then the rebate does get fully refunded. If a loan is only partially refunded, then the corresponding portion of the reb...